FAQs

No, we ask that you come workout ready and only bring the essentials with you.

Yes, classes will be smaller, allowing more space between participants.

Yes, you will need to pre-book via the app or online. 

If there is bad weather, the class will move to the Sports Hall on sectors 7 and 8. Our concierge will confirm the location of the session if unsure on arrival.

No. Once your activity is booking on the app or online, use your card to enter through the turnstiles.

We have marked out boxes in the high jump area of the athletics track.

Yes. We are not able to provide yoga mats to members.

Please bring water, a towel, and sunscreen as needed.

It depends on the type of session as different sessions have different capacities – viewable on the app.

Swimming Lessons will resume for Children “Over the age of 8 years of age” and at “Stage Four and above only ” at Atherton and East Ham Leisure Centres week commencing 17th May. Children under 8-years and those Stages 4 or below will be invited back to their lessons in September.

We recognise that many of our under 8’s will require parental assistance in changing and unfortunately, due to social distancing restrictions on the number of customers we can allow in both changing accommodation and swimming pools, by National Governing Bodies and Central Government, we are unable to bring everyone back at this current time, due to facility capacity. Therefore at this present time, we have had to place a cap on numbers.

activeNewham swimming co-coordinators will be contacting swim school members that fall into the selection criteria in A1 to discuss their return and class availability. Please do not call leisure centres – we will contact you.

Centres will have one way systems, Covid secure signage, and all customers will be required to wear face masks or shields when inside the building, unless exempt. There will also be: staggered start and finish times of classes; reduced class sizes; reduced capacity and cubicle accommodation in changing rooms; increased cleaning regimes; and socially distanced spectator seating. All Swimmers to arrive “beach ready” to limit the need to use changing rooms on arrival. Hand Sanitiser stations will be available for customer use throughout Centres. Teachers will use central poolside collection points for all swimmers to reduce customer travel across Centres.

activeNewham will be operating a non-attendance policy from the 17 th May for all lessons. If you cannot attend your lesson for COVID related reasons – supported with medical evidence – a credit will be issued for your missed lesson. Non-attendance for non-medical or non-COVID related reasons will result in the possible loss of your lesson space if non-attendance occurs on more than two occasions . Unfortunately, if we have to place your lesson space on hold, we may not be able to offer you another space on the Learn2 programme until sometime later in the year.

activeNewham will be operating a Cancelation policy from 17 th May for all lessons. Each cancellation will be dealt with on a case by case basis. Customers who choose to cancel their bookings may lose their spaces altogether. We cannot guarantee customers who cancel will be able to join a waiting list. Direct Debit payments for lessons not completed may also be payable before removing you from the programme.

We encourage all of our swimmers to come to the lessons with a parent or guardian. However, at this moment in time, we would request that you limit this to only ONE parent or guardian to accompany each swimmer inside the building. Swimmers are to come ready to swim, with as little clothing/bags as possible to limit the need to use changing rooms when they arrive. Parents/guardians are requested to look after personal belongings whilst swimmers: lockers are not available. Parents/guardians that wish to watch their child swim will also be required to be seated in the socially distanced spectator seating. If you do not want to sit in the designated seating, we will need you to wait outside the Centre until your child has finished their lesson. We would also ask that parents do not congregate in groups of more than six.

DD Payments for all lessons will restart on the 1st June.

Changing rooms and showers will be available. However, we are operating a communal changing room and asking all customers to use the changing cubicles to ensure privacy. Showers should be limited to no more than two or three minutes when exiting pools before getting dressed.

To protect our staff and other customers, we ask that you continue to wear a face-covering inside the Centre after 19th July.

Yes. To maintain social distancing and comply with Swim England’s guidance, we will be reducing the numbers of swimmers in each class. Swimming classes may also be in different parts of the swimming pool as a number of our lessons have moved into our main swimming pools.

Where possible, teachers will continue teaching the same lessons as before. Your Swimming Co-ordinator will be able to advise you on this when they call to book your lesson.

To ensure all of our facilities are COVID Secure, we have introduced extra cleaning in all areas. In line with Swim England guidance, equipment, e.g. floats, will be cleaned between each lesson.

The crèche at East Ham is opening on the 4th October. Atherton and Newham’s crèches will open separately later; we will announce the reopening dates of the other crèches soon.  

East Ham opening times are as follows:
Monday - Friday: 9am - 12pm and 1pm - 3pm
Weekends and Public Holidays: CLOSED

Monthly and annual memberships include the use of the crèche. Additional fees are payable if you have a PAYG membership.

The crèche is £1.60 per child per hour.

We accept children between the ages of 6-weeks up to their 5th birthday.

Sessions are hourly, with a maximum stay of two hours.

All Child carers will be qualified in their relevant field with ongoing training as required.

We will change wet and soiled clothing or nappies as required unless notified otherwise: if a change is not provided, we will call you to collect your child.

Other than a bottle of water provided by yourself, we do not bottle feed. Please ensure your child has been fed before the session starts.

activeNewham operates a strict policy on staff-to-child ratios to remain compliant with the Statutory Framework for Early Years – Foundation Years (Department of Education). All ratios are dependent on available resources available on any given day.

If a child finds it hard to settle and becomes distressed during the session, we will contact you to attend to your child to comfort them and attempt to resettle your child. We may ask you to remove your child from the crèche if this is deemed in the child’s best interests or those of other children.

You are required to always remain on-site at the Centre. Should you leave the Centre, we will make best endeavours to contact you before contacting the relevant parties, including the emergency services, local social services, etc.

If a child is showing signs of illness, e.g., a rash, sore throat, nose or eye discharge, diarrhoea or vomiting, they may not be able to use the crèche facility. See our website for a list of exclusions.

You must complete a registration form for each child before your first booking and at least annually after that. Registration forms are available on our website HERE.

Allow a minimum of 7-days for your request to be processed. Once we have reviewed your registration form, we will notify you that you can visit the site to sign your child up. You will be required to bring with your child proof of identity when signing up.

Booking a crèche session will then be available and can be done at reception.