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Update: 15/10/20

Following on from the Government's latest announcement regarding London being upgraded to Tier 2 restrictions, we want to reassure customers that we're working closely with the local authority to ensure our centres will remain open while we are able to provide COVID-19 secure activities and whilst adhering to latest government guidance. We'd like to remind customers that the COVID-19 compliance guidelines remain in place which includes adhering to the social distancing guidelines, abiding by the rule of 6 whilst attending Group Exercise classes and avoiding congregating before and after classes. We also ask that you continue to wear face masks whilst you're travelling around the centre and remind you that these can be removed whilst you're taking part in your session. Please see our video for more information - https://bit.ly/33XMTaK. If there are any future Government announcements resulting in the need for change, we will inform customers immediately.  Thank you for your co-operation during this time.

Face Masks

Following on from the Government guidelines that were updated last week, we ask that all visitors to our centres wear a face mask whilst moving around the centres. This is a precautionary measure that we ask you to follow, whilst continuing to follow the one way system and maintaining and a safe distance from other members around you. These can be removed during your workout, exercise class or swim session but should remain on whilst outside of these sessions,.

COVID Guidelines Reminder

Following on from a successful re-opening of our centres, we wanted to remind you of our Coronavirus guidelines that we ask you to follow whilst visiting our centres:

Gym

 - You must pre-book your session, using the App or online booking website.

- You must bring your membership card/fob to gain entry to the centre.

- Water fountains won’t be available. Please bring a bottle of water with you.

- Please follow all instructions during your visit.

- Changing rooms and lockers will not be available: come with the correct gym attire and only bring what is necessary. 

- Please use the hand sanitising stations on your arrival, during your visit and when you leave the centre.

- For hygiene reasons, please bring a personal towel with you and remember to clean down your equipment once you’ve finished.

Swimming

 - You must pre-book your session, using the App or online booking website.

- You must bring your membership card/fob to gain entry to the centre.

- The pools are open to lane swimming only. Swimmers must be able to swim 25metres, without stopping.

- The pool will be open 7-days a week, but opening times will vary throughout the week.

- Regular cleaning throughout the day, including locker areas and changing rooms, will take place.

- We ask that you come ‘swim ready’ with your swimming attire to be worn underneath your clothes to limit your time in the changing rooms.

- Provision for the storage of bags and clothing is limited, please only bring the essentials.

- Cubical showers will be available to use after your shower; however, showering at home is advisable.

Group Exercise

- You must pre-book your session, using the App or online booking website.

- You must bring your membership card/fob to gain entry to the centre.

- Water fountains won’t be available. Please bring a bottle of water with you.

- Please follow all instructions during your visit.

- Changing rooms and lockers will not be available: come with the correct gym attire and only bring what is necessary. 

- Please use the hand sanitising stations on your arrival, during your visit and when you leave the centre.

- Please come no more than ten minutes early for the start of your class. Advanced/early admissions will not be allowed and you may be asked to queue outside. 

Badminton

 - You must pre-book your session, using the App or online booking website.

- You must bring your membership card/fob to gain entry to the centre.

- Water fountains won’t be available. Please bring a bottle of water with you.

- Please follow all instructions during your visit.

- Changing rooms and lockers will not be available: come with the correct gym attire and only bring what is necessary. 

- Please use the hand sanitising stations on your arrival, during your visit and when you leave the centre.

 -Please come no more than ten minutes early for the start of your session as advanced / early admission will not be allowed and you may be asked to queue outside.

- Due to Track & Trace requirements, please ensure you have asked all of your additional players to book onto your court in good time before you attend. Additional players cannot be added once your session has started and failure to include these players will result in them being refused entry.

Badminton FAQs

Please click HERE for the answers to all your badminton questions!

Group Exercise Classes

We're pleased to annouce that Group Exercise classes will be re-starting at East Ham Leisure Centre and Newham Leisure Centre on Monday 5th October. 
Please see class timetables below:
Newham Leisure Centre
East ham Leisure Centre

And don't forget to check out the classes at Atherton Leisure Centre!


Newham Leisure Centre

 

As customers were aware, we've been busy working hard making modifications to the building to ensure it adheres to the COVID-19 compliance measures that were introduced by the government in July 2020 in for all leisure centres  in England. 

We will be partially re-opening Newham Leisure centre with the following facilities available from Thursday 1st October:

Main Sports Hall - open for Badminton sessions
Athletics Track
3G pitches - open for structured & Pre booked sessions only

We are aware that our members will be disappointed that we're yet unable to open all facilities at Newham Leisure Centre,  please be assured we're continuing to work hard to re-open all facilities as soon as we can. The safety of our customers  and our staff is our top priority and this is why our Gym, Swimming Pools, CrossFit Box and Studios all remain closed due to the required building improvement works needed in order to adhere with the COVID-19 safety guidelines. 

The recent government announcement regarding groups of 6 does not affect Leisure Centres but we still ask our members to adhere to our social distancing measures during their time at our centres. You can find further guidelines for sports within our centres here:

Badminton
 Football
There will be some practical changes made to the way in which customers safely use the facilities as well as some temporary changes to the centre opening hours:
Monday - Friday: 10am -10pm 
Saturday & Sunday: 10am - 3pm
We would like to thank you for your co-operation during this time and your ongoing patience as we continue to re-open the local leisure facilities. 
 

Check out our new video!

Not sure what to expect when you head back to the gym or our pools? Check out our new video to find out more!

New Memberships

Following our successful re-opening, we're pleased to be able to welcome new members to activeNewham!
Sign up today for a special 2-month membership for just £40 - this will give you access to 9 sessions per week within the gym, swimming pool and Group Exercise classes when those facilities reopen within the next couple of weeks!
You can only sign up to this membership online and once your 2 months are finished, the membership will come to an end. 
To sign up for this membership, please head to: https://bit.ly/36kT0I2

Newham Leisure Centre

Newham Leisure Centre continues to receive a large number of enquiries regarding re-opening. We want to assure all our members that we’re working hard to get Newham Leisure Centre opened as quickly, but as safely as we can. We plan to re-open Newham as part of our phased re-opening. However, we are currently undertaking building modification works to ensure the safety of our members and staff and to align with COVID-19 Safe compliance measures. We will update members when we have a confirmed date for re-opening and will write to those who have previously had bookings within the building to discuss the reintroduction of their clubs. 

Customers are welcome to use our other open facilities at Atherton Leisure Centre, East Ham Leisure Centre and Manor Park Fitness Centre. Customers who wish to keep their membership frozen until Newham Leisure Centre re-opens are welcome to do so at no extra cost by emailing their request, along with their name and Membership Number to memberships@activenewham.org.uk

Atherton's Pool & East Ham's Gym

We've got some great news! Following the successful re-opening of Atherton's Gym and Manor Park Fitness Centre, we'll be re-opening the gym area of East Ham Leisure Centre and the Main Pool at Atherton Leisure Centre on Tuesday 1st September. The Main pool at East Ham Leisure Centre will re-open on Tuesday 14th September. Facilities at East Ham and Atherton due to re-open will have new measures in place to ensure a safe environment for both our members and our staff. 

As with our Gym areas, there are new measures to be followed when we re-open the Main Pool.

- You must pre-book your session, using the App or online booking website.

- Only the Main Pool will be open, divided into lanes. Sessions will be suitable for adults only.

- Lane swimming will be of mixed ability. We do not guarantee each lane will be of the same pace of swimmer.

- The Teaching Pool will re-open at a later date.

- The pool will be open to lane swimming only. Swimmers must be able to swim 25metres, without stopping.

- The pool will be open 7-days a week, but opening times will vary throughout the week.

- Regular cleaning throughout the day, including locker areas and changing rooms, will take place.

- We ask that you come ‘beach ready’ with your swimming attire to be worn underneath your clothes to limit your time in the changing rooms.

- Provision for the storage of bags and clothing is limited, please only bring the essentials.

- Cubical showers will be available to use after your shower; however, showering at home is advisable.

- Swimming lessons will start at a later date.

Wondering what your visit will be like?

Check out our video of what you can expect when you return to the gym!

Direct Debit Reminder

Now 3 out of our 4 centres have re-opened, memberships have been reactivated and direct debits will again be taken on the 1st and 15th of each month. If you have already emailed to continue freezing your account, your account will remain frozen until you reactivate it. In order to continue your membership freeze, please email your request, including your Member ID, to memberships@activenewham.org.uk. Direct debits for swimming lessons will remain frozen until we are able to reopen our pools and commence lessons.

How will memberships be changing?

In order to meet the requirements set out by the government, memberships will be changing. Regardless of your membership type, your new monthly charge will be reduced to £20 per month. This charge reflects some of the changes being temporarily made to your membership, including but not limited to:

  • You are restricted to 9 sessions per week.
  • Gym & Swim sessions will be 1 hour in length.
  • All gym & swim sessions must be booked online in advance.
  • You must have your Membership card to enter the Centre.

Customer Behaviour 

In addition to our current expectations on customer behaviour, please be aware there are further essential requirements during current conditions. Our staff have a right to feel safe and secure at work, particularly during present conditions.
In line with UKactive’s Approved Safety Plan, customers who show possible symptoms (increased temperature, persistent cough, difficulty breathing, etc.) or live with someone who has, should not attend the centre and look to self-isolate, for the recommended period, those that do attend will have admission denied, or be asked to leave.
Please ensure you turn up on time for the start of your pre-booked session, although NOT early, as you may be required to queue outside the building until the session starts.
All those attending our centres certify they are fit and healthy to participate in the activity they have booked.
While COVID-19 restrictions – at National and Local level – are in effect, the way you enter, exit, participate in an activity, interact with services, and staff etc., will change. Also, some services might be restricted, or unavailable. These alterations may change as restrictions are updated.
All activities must be pre-booked: turning up to participate in an activity, is not permitted. There will also be restrictions on session times, and the amount of time you can remain in the centre.
Please bear with us as we too become accustomed to changes and be prepared to expect requests we may not have previously enforced to be adhered to, e.g. taking your picture for your membership record.
At all times, you are expected, and required, to maintain social distancing rules, as well as other regulations to ensure COVID-19 Secure operations (as mandated by the Government).
We will operate a policy of ‘zero tolerance’ while restrictions remain in place at our centres.
In line with our current customer behaviour expectations, ukActive and Government guidance, you may have to leave our centres, which includes removal by the Police if appropriate, and have further bookings blocked.
In association with Newham Council, and with assistance from the Police, and utilising CCTV, we will pursue those who threaten or assault any member of staff.
The rules above are in accordance with section 30 of the Terms and Conditions:
“You agree to comply with the rules of membership, use of facilities and conduct which are available on our website.”


Frequently Asked Questions

1. Will all centres be open?
Currently, the gym at Atherton Leisure Centre, East Ham Leisure Centre and Manor Park Fitness Centre are open. The Main Pool at Atherton is also re-open and the Main Pool at East Ham will be open from Monday 14th September.
2. Will all facilities in the centres be open?
Currently, the Gym and Main Pool are re-open at Atherton Leisure Centre, the Gym area at East Ham Leisure Centre and the gym at Manor Park Fitness Centre.
3. Will all equipment be available to use?
To ensure members can keep a safe distance apart, we have moved some equipment around and had to put other bits of equipment out of action. Although we have less equipment, we have done our utmost to keep as much of the kit available as possible.
4. Will staff be cleaning regularly?
Yes, staff will regularly clean the centres. There will also be provisions for customers to clean down their own machines once they’ve finished their workout. You will also see more hand sanitising stations around the centre so it’s easier to regularly clean your hands during your visit. We also ask you to ensure you sanitise your hands thoroughly before you enter the centre to ensure the safety of both customers and our staff members. The pools and pool areas will be regularly cleaned throughout the day.
5. Can I just turn up for a workout/swim?
No, you will need to use our App to pre-book your session. Access to the centre will be by your membership card ONLY. If you need a new membership card, please contact Customer Services via email on memberships@activenewham.org.uk so they can arrange a new card: this will cost £3.00 and will be available to collect at the centre.
6. Is there a time limit?
Yes. Members are limited to 1 hour to limit waiting time for other members.
7. Can I book two slots in one day?
Members with an active subscription will be limited to 6 sessions per week.
8. Will I be charged if I can’t attend my booked sessions?
We understand that situations regarding COVID-19 can quickly change so you will not be charged for missing your first session. However, if you do continue to fail to attend your booked sessions, the usual dishonour charges will be applied to your account.
9. Will I still be charged the same amount for my membership each month?
No. Membership charges will be reduced to £20/month during this time. 
10. Can I continue to freeze my membership?
Yes, you can continue to freeze your membership. We understand that this continues to be a worrying time for some and you may not feel comfortable returning to a gym environment yet. Therefore you can continue to freeze your membership by emailing memberships@activenewham.org.uk with your Member ID.
11. What will the opening hours be?
We will be operating a reduced opening for both Atherton, East Ham and Manor Park, which may change with short notice.
Opening hours will be:
Monday to Friday: 08:00 - 20.00
Saturday & Sunday: 10.00 - 15.00
12. Are you limiting the number of customers in the gym?
Yes, to adhere to the Government guidelines numbers will be limited to allow 96 members in the gym area at Atherton, 33 at Manor Park and 48 at East Ham at any one time.
13. Will I have to queue to get in?
There may be times when you will need to queue to get into the centre but we will do everything we can to limit your waiting time.
14. Will I still be able to have PT sessions?
At this time, we aren’t reactivating PT sessions.
15. Is it safe for the gym to be open? What extra measures have been put in place to make it safe?
Following the Government’s announcement on 10 July, and the subsequent guidance they published, it is safe for us to open, providing we adhere to the guidance and rules around social distancing, and COVID-19 Secure. We are following the advice by the Government, and adding enhanced cleaning, as well as further signage and restricted access to parts of the centre, e.g. kiosks will be removed, no lockers, etc.
16. I require a carer/helped to attend the gym with me – is this allowed?
We aren’t able to exceed the maximum number of people in the gym at any one time, so it may not be possible to bring your carer with you.
17. Will staff be wearing PPE?
Yes, staff will be wearing appropriate PPE while they are on duty.
18. Do we need to wear PPE?
You’re not required to wear masks, gloves or any other PPE but if you do feel more comfortable doing so, then you are more than welcome to. There will be hand sanitiser through the centre for your use, as well as signage and one-way systems in place.
19. Are changing rooms and lockers still available?
Changing rooms and lockers won’t be available for those using the gym. Changing rooms and cubicle shower will be open for those using our pools and although lockers won't be available, there will be bag drop areas around the pool where items can be left for the duration of your session. We suggest you bring the absolute minimum with you, as there will be no space to store items.
20. Will the water fountains be available to use?
No, but you are welcome to bring your own water bottle and fill from the water machine on the ground floor at Atherton.
21. When can I start to book my gym/swim sessions? 
You will be able to start booking your sessions from 00:00 hours (Midnight) on 28th July 2020. You will be able to book swim sessions 6 days before the pool is due to open.
22. I can't find where to book on the app?
You will need to go to the Atherton or Manor Park screen in order to find the booking page (For help doing this, please click HERE. This won't be active until Midnight at 28th July. You will need to ensure you have updated your app - it needs to be version 4.4. or later in order for the booking system to appear. If you need help booking a session, please click HERE.
 23. Can I turn up and swim?
You must pre-book your session, using the App or online booking website.
24. Will the Main Pool and Teaching Pool be open?
Only the Main Pool will be open, divided into lanes. Sessions will be suitable for adults only.
25. Will the pool be open for General Swimming sessions?
The pool will be open to lane swimming only. Swimmers must be able to swim 25 metres, without stopping. Lane swimming will be of mixed ability. We do not guarantee each lane will be of the same pace of swimmer. The Teaching Pool will re-open at a later date.
26. Will the pool be open every day?
The pool will be open 7-days a week, but opening times will vary throughout the week.
27. Will the pool areas be regularly cleaned?
Regular cleaning throughout the day, including locker areas and changing rooms, will take place.
28. Will changing rooms be available?
Yes, but we ask that you come 'beach ready' with your swimming attire to be worn underneath your clothes to limit your time in the changing rooms.
29. Will locker facilities be available?
Provision for the storage of bags and clothing is limited, please only bring the essentials.
30. Will showers be available?
Cubical showers will be available to use after your shower; however, showering at home is advisable.
31. Will swimming lessons be restarting?
No, swimming lessons will restart at a later date. 
32. Will I be able to use the changing rooms if I'm just using the gym?
No, the changing room facilities will only be available to those who are using the swimming pool.
33. I've lost my membership card, how do I get a new one?
If you need a new membership card, please contact Customer Services via email on memberships@activenewham.org.uk so they can arrange a new card: this will cost £3.00 and will be available to collect at the centre.
 The payment will be added to your account, which you can pay by logging in to your account only HERE and visiting the basket to pay.
34. I was a Pay As You Go member before the closures - can I use the facilities?
Yes, if you have an account with us as a Pay As You Go member, you're welcome to book your sessions via the app or our online booking system. We are unable to take any new Pay As You Go members at this time.


 

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